What to do with Safety Catch Notification Emails?

We get these emails when an Application is created for a Client in D&H Expert.

This is regardless if their Application is submitted to a Lender or not.

When we receive this email, we need to confirm if the Application with IFMS-XXXX is proceeding or if it is not through the process of elimination.

  1. Check the Client’s Folder in WFM Group for SIGNED MPP – (WAIVED/APPLY) in it.
  2. Check the Application in D&H Expert to see if it was submitted to a Lender.

SECTION ONE: CHECK THE CLIENT’S FOLDER IN WFM GROUP FOR SIGNED MPP – (WAIVED/APPLY) IN IT.

  1. Go to Client’s Folder.
  2. Is there a SIGNED MPP – (WAIVED/APPLY) there?
    1. If not, go to SECTION TWO.
    2. If there is:
      1. Open SIGNED MPP – (WAIVED/APPLY) and review.
      2. Open 3.MPP – What to do after a Client signs an MPP Form and follow steps.
    3. In Safety Catch Email, click DELAY SENDING SAFETY CATCH FOR 30 DAYS in OPTION 1.

SECTION TWO: CHECK THE APPLICATION IN D&H EXPERT TO SEE IF IT WAS SUBMITTED TO A LENDER.

  1. Log Into D&H:
    1. IFMS
    2. login name
    3. password    …. Check WFM Password spreadsheet to make sure Password is right..
  2. On the top left, click QUICK SEARCH
  3. Enter the IFMS-XXXX showing in the Safety Catch Notification Email.
  4. Click SEARCH on the top right.
  5. Click OPEN.
  6. On the left-hand side, scroll down and click LENDER SUBMIT.
  7. Under SUBMISSION HISTORY, see if the Application was submitted to a Lender.
  8. If there is nothing showing under SUBMISSION HISTORY:
    1. On the left hand side, scroll all the way up and click SHORTCUTS.
    2. Click CHANGE DEAL STATUS.
    3. In the drop-down box, choose CANCELLED.
    4. Click UPDATE STATUS.
    5. Click OK.
    6. In Safety Catch Email,  click STOP SAFETY CATCH NOTIFICATION in OPTION 2.
  9. If there is a Lender showing under SUBMISSION HISTORY:
    1. Go to the Client’s Folder in WFM Group.
    2. Open SIGNED COMM.
    3. See if the Lender Name on the Commitment matches the Lender Name in D&H Expert Application. Do they match?
    4. If they do, go back to Safety Catch Email and click DELAY SENDING SAFETY CATCH FOR 30 DAYS NOTIFICATION in OPTION 1.
    5. Email Mortgage Broker and ask if they have a Signed MPP for the Clients in their emails.